Our People
Every member of our team has studied, traveled, volunteered, interned, and/or taught abroad, and we understand how life-changing an experiential program can be. We’re here to advise you, work with you throughout the application process, prepare you before your program begins, and support you while you’re abroad.
Our resident staff provides support from the moment you arrive, helps orient you to your new country and host organization, and ensures that you are successful throughout your time abroad.
U.S.-Based Team
Director
Hailing from San Jose, CA and eager to explore the world, Kristine studied abroad in Durham, England and Lund, Sweden before graduating from Santa Clara University in 2006 with a B.A. in Communication. Prior to joining ISA in 2011, Kristine lived and worked in Australia and South Korea. In 2014, she earned her M.B.A. at St. Edward's University with an emphasis in Global Entrepreneurship.
As a veteran of the service-learning department, Kristine is excited by the growth of experiential program offerings and models. Observing student progress and development from connections made with host communities abroad is what keeps her ticking. Kristine has traveled to over 35 countries and hopes to travel to at least 35 more.
Placement Coordinator
Jennifer grew up in North Texas and graduated from New York University with a major in Science, Technology, and Society and a minor in Biomolecular Science. In her free time, she loves finding new recipes to cook (or places to eat) from all over the world, learning new piano pieces, and playing with her dog! From when she first visited Shanghai as a child to when she had the opportunity to study abroad at the University of Cambridge in high school through Worldstrides, she has loved traveling from a young age and hopes to do so more in the future. In addition to her own study abroad experience, Jennifer assisted as an on-site program staff member at one of Worldstrides’ programs at Barnard College. Now she’s excited to help students navigate through their service-learning experiences!
Resident Staff
Resident Director, Valparaíso, Chile
Lizette Arredondo was born in Valparaíso. She studied English Teaching at Pontificia Universidad Católica de Valparaíso, and later specialized to teach Spanish as a Second Language. She taught Spanish to foreign students for 10 years. She has been ISA' s Resident Director in Valparaíso since August 1996 and enjoys working with foreign students, helping them adapt to the new culture and enjoy their whole experience.
Resident Director, San José, Costa Rica
Adriana studied Bilingual Preschool Education at the Universidad Central. She has worked as a coordinator of camps and recreational activities with youth groups from Costa Rica, the United States and Canada. This experience helped her share ties of friendship, communal work, and cultural exchange. Adriana is an active person who loves to meet new people from different cultures. She also enjoys teaching Spanish and English and has been involved as a tutor of children, youth and adults for 10 years. Thanks to her experience working with students and languages, she is very excited to be able to share and help students to adapt and learn from Costa Rican language and culture.
Resident Director, Santiago Dominican Republic
Eliesset studied business administration at the Universidad Tecnológica de Santiago. She received a master's of business administration from the Pontificia Universidad Católica Madre y Maestra, where she also worked in the registrar's office and coordinated recreational group activities. She has supported ISA students for more than 14 years as resident director. Eliesset likes sharing her culture with students to help them adapt and learn to life in the Dominican Republic. Her hobbies include exercising, watching TV shows, reading and spending time with family and friends.
Resident Director, Cusco, Peru
Born in Arequipa and raised in Cusco, Andy studied business administration at the Universidad Inca Garcilaso de la Vega in Lima. Since 2009, he has been part of the ISA Peru team. Andy is passionate about helping ISA students have a wonderful experience abroad. In his free time, he likes to play basketball, soccer, watch TV, and go to the movies.
Service-Learning Coordinator, Cusco, Peru
Roxana grew up in Cusco, Peru and graduated from Universidad San Antonio Abad del Cusco with a bachelor's degree in Tourism and a master's degree in Public Administration. She furthered her studies with a master's degree in Spain focused on Human Rights. In 2008, she had the opportunity to work abroad in the United States through an exchange program in Steamboat Springs, Colorado and joined the ISA Cusco team in 2011. She coordinates a variety of student services, including the ISA service learning programs. She loves to share the Peruvian culture with all ISA participants and support them as they adjust to life in Cusco. Roxana spends her free time preparing baked goods, such as cakes and pies for friends and family, and loves to hike the mountains in her beautiful hometown.
Resident Director, Lima, Peru
Michelle graduated from Baylor University with a Bachelor's degree in Business Administration and a focus on International Management. She studied International Business in Caen, France and Spanish and International Management in Monterrey, Mexico. Michelle joined the ISA team in 1998. Michelle has led programs in Guanajuato, Mexico; Salamanca, Spain; Granada, Spain; Santander, Spain; Sydney, Australia; and Santiago, Dominican Republic. She also accompanied several ISA site visits in Chile and Argentina, and conducted new program research and staff training in Mexico and Brazil. In 2006, Michelle moved to Lima, Peru, where she set-up ISA's first program in Peru, which expanded to include Cusco. Michelle is excited about sharing the Peruvian culture and cuisine with all ISA participants and helping to adjust to life in Lima.
Resident Director, Granada, Spain
Marisa was born and raised in Granada, and returned home to join ISA after many years of international experiences. She lived and worked in Colorado for ten years where she taught Spanish at the University of Denver. Later, she worked as a foreign language teacher in Belgium (University of Louvain La Neuve) for seven years. She holds a bachelor's degree in English/Spanish language and literature, a master degree in anthropology, a Master in Second Language Acquisition and a doctorate in Pedagogy and Didactics (University of Granada). She has also lived and worked in England and Norway. Outside of work, she loves scuba diving, skiing, and spending time outdoors.
Resident Director, Salamanca, Spain
Originally from Cuenca, Spain, Carmen attended the University of Salamanca. There she obtained degrees in Art History and Pedagogy. Before ISA, Carmen got involved with study abroad arranging cultural activities and guiding tours for international students. Carmen joined ISA Salamanca in 2001 and worked there for almost six years before becoming the Santander and Bilbao Resident Director until 2009. She then returned to ISA Salamanca to lead the office there. Her great knowledge of Spanish history and culture makes her an important part of the ISA program in Salamanca. Carmen's cheerfulness helps to create an easy-going environment with ISA students. She is dedicated to making ISA students' experiences in Salamanca rewarding. Carmen enjoys traveling, reading, and spending time with her family and friends.
Student Services & Service-Learning Coordinator, Salamanca, Spain
Beatriz was born and raised in Salamanca, where she studied Psychology. After finishing her degree, she worked for two years in Mérida (Extremadura) with people with intellectual disabilities, developing projects focused on facilitating their entrance into the workforce. In 2011, she returned to Salamanca and joined the ISA Salamanca team. What she likes most about her job is the direct contact with students, getting to know them and helping them as much as possible so that they fall in love with her hometown, Salamanca! Bea loves to read, travel, and spend time with her family and friends.
Resident Director, Galway, Ireland
Aileen is originally from the small county of Laois in the middle of Ireland. She recently moved home from Dubai, where she lived and taught for two years. Previous to this, she studied at University College Cork where she studied Social Science. Following her degree in 2014, Aileen traveled and worked in Chicago for four months. While living abroad Aileen had the amazing opportunity to travel to countries such as Australia, India, Cambodia and Sri Lanka. Aileen’s love for Ireland is what brought her home. Aileen believes that ISA can provide students with an unforgettable experience, which they will carry with them for the rest of their lives. She is very eager to welcome students to Ireland and has no doubt that they will instantly fall in love with its unique heritage.
Resident Director, Limerick, Ireland
Angela was born and raised in the city region of Aachen, Germany. She earned a degree in Social Work and completed training to become a Systemic Coach from the Catholic University of North Rhine-Westphalia. Having lived and worked in the US, Ireland, Spain and Poland before, Angela decided to follow her passion and combine the love for two countries while working for ISA in Ireland. Angela is an advocate for studying and traveling outside of one’s comfort zone and gaining a deeper understanding of the terms culture and diversity. She supports and accompanies the students on their journey of discovery and learning.
Resident Director, Meknes, Morocco
Born and raised in Meknes, Iman has a Bachelor's degree in Applied Linguistics and a Master's degree in Communication in Contexts from Mly Ismail University. Iman joined the ISA family in 2008, and working within the field of international education has been a dream come true. She is fluent in classical Arabic, Darija, French and English, and speaks some Italian and German. Iman is a very dedicated and devoted person to her work and enjoy introducing her students to their host culture in Morocco.This remarkable experience with ISA helped her realize how much she likes traveling, which led her to travel extensively to many countries like the USA, Spain, France, Italy, Portugal, Switzerland, the UK, the Czech Republic, Germany and Austria. Iman is a passionate reader and an adventerous soul, and she believes that learning is her life mission.
Resident Director, Cape Town, South Africa
Ouma Mogale-Mpela has over 20 years’ experience in international higher education in Southern Africa. She was born in the northwest part of South Africa in a small village town called Itsoseng. She moved to Cape Town in the late ‘90s to further her studies in Human Resources Management but later joined the International Office at the University of Cape Town as their Semester Studies Abroad Program Coordinator. Ouma has been a Resident Director in South Africa since 2004. She enjoys and excels at building solid and lasting relationships. She considers herself a student of life, loves traveling to new places, and is the mother of four beautiful children.
Resident Director, Wellington, New Zealand
Originally from the US, Fred worked for Rutgers College Office of Student Support as both a Resident Advisor and a Hall Advisor after finishing his BSc in Primatology and Hungarian. He currently looks after study abroad students and the coordination of ISA’s service-learning in New Zealand. Since moving to New Zealand, Fred has worked at Massey University, Victoria University in Wellington, and the University of Otago in various roles and enjoys working with students, especially those that have also chosen New Zealand as their new, though short term, home.
